Shipping & Delivery
Orders received before 9 am will be shipped same business day. All orders received after this time will be shipped next business day.
Standard shipping times: 3 - 5 business days metropolitan - (additional time for regional locations)
Express Shipping Time - (1 business day for Metropolitan, 1-3 business days for all other locations)
To calculate shipping costs, simply go to "your cart" and enter your postcode into the shipping calculator.
Orders are dispatched from our Head Office location (not store locations).
If you require a faster delivery service than these options, then please contact us and we can assist with making arrangement for shipping via your preferred carrier. Any additional costs incurred because you choose a non-standard delivery method will be added to the cost of your order.
It is always best to have your parcel delivered to an address where you are sure that someone will be available to receive it during business hours. A business address is often good for this reason, but if you are having your parcel sent to work, remember to include your company’s name (and the department or level where you work).
Shipping charges are calculated based on the delivery method you choose. We use freight aggregation controlled by ‘shippit‘ which will choose the best freighting option to suit your shipping needs. The shipping cost will be displayed when you use the "checkout” procedure when ordering.
Your purchase is calculated based on the weight and/or size of your purchase.
Weight is calculated by ‘shippit’ using two factors: how heavy the package is (gross weight) and how large it is (volumetric weight). The charge is based on whichever is the larger of the two. Gross weight is the weight of the item plus packaging. The cubic weight is the parcel's volume in cubic metres, multiplied by 250.
Shipping costs do not include any destination charges incurred at the point of delivery. The Buyer is responsible for any "Customs", "Duty" or "Taxes" payable in destination countries.