Shipping & Delivery
Delivery Times
Orders received before 8am (Melbourne time) will be shipped same business day. All orders received after this time will be shipped next business day.
Standard shipping times: 3 - 5 business days metropolitan - (additional time for regional locations)
Express Shipping Time - (1 business day for Metropolitan, 1-3 business days for all other locations)
These are shipping times defined by Australia Post, once your order has been dispatched we no longer have any control over the shipment and all inquiries should be made through Australia Post before contacting us.
Most orders are dispatched from our Melbourne Warehouse location, however some items may be dispatched from our branch locations around Australia.
If you require a faster delivery service than these options, we are happy for you to arrange your own transport. If you wish to arrange this please contact us on 03 9314 3666 business hours to make arrangements
It is always best to have your parcel delivered to an address where you are sure that someone will be available to receive it during business hours. A business address is often good for this reason, but if you are having your parcel sent to work, remember to include your company’s name (and the department or level where you work).
Shipping Charges
Shipping charges are calculated based on the delivery method you choose. Charges are based on the rate we are charged by Australia Post. We do not add a handling charge.
International Shipping
We do ship internationally, however the customer will be responsable for the payment of all Tarifs, Taxes & Duties in the destination country. If these charges are not paid by the reciever the package may be destroyed or returned to us. If returned to us we will refund for the goods only when the package is recieved by us. If the package is destroyed by the destination country, unfortunatly there is very little we can do. Please keep an eye on the tracking and pay any Tarifs, Taxes & Duties as soon as requested to avoid any loss.