Shipping & Delivery
Orders received before 9am (Melbourne time) will be shipped same business day. All orders received after this time will be shipped next business day.
Standard shipping times: 3 - 5 business days metropolitan - (additional time for regional locations)
Express Shipping Time - (1 business day for Metropolitan, 1-3 business days for all other locations)
These are shipping times defined by Australia Post, once your order has been dispatched we no longer have any control over the shipment and all inquiries should be made through Australia Post before contacting us.
Most orders are dispatched from our Melbourne Warehouse location, however some items may be dispatched from our branch locations around Australia.
If you require a faster delivery service than these options, we are happy for you to arrange your own transport. If you wish to arrange this please contact us on 03 8325 6100 business hours to make arrangements
It is always best to have your parcel delivered to an address where you are sure that someone will be available to receive it during business hours. A business address is often good for this reason, but if you are having your parcel sent to work, remember to include your company’s name (and the department or level where you work).
Shipping charges are calculated based on the delivery method you choose. Charges are based on the rate we are charged by Australia Post. We do not add a handling charge.